Shipping Policy

Thank you for shopping with Sana’s Pet Shop. We aim to provide reliable delivery and a smooth shopping experience for all our customers.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed. During busy periods, processing may take slightly longer.

Shipping Time

Estimated delivery time is usually 7–20 business days, depending on the customer’s location, supplier warehouse, customs clearance, and local courier service.

Please note that delivery times are estimates and may vary due to weather, customs, holidays, high order volume, or courier delays.

Shipping Countries

We currently ship to selected international locations, including the United States, United Kingdom, Australia, New Zealand, and other available regions depending on product availability.

Shipping Cost

Shipping costs are calculated and displayed at checkout. Some products may qualify for free shipping when available.

Tracking Information

Once your order has been shipped, you will receive a tracking number by email. Tracking updates may take a few days to appear after shipment.

Multiple Items

If you order multiple items, they may arrive in separate packages and at different times because products may be shipped from different warehouses.

Incorrect Address

Please make sure your shipping address is correct before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.